Terms of purchase
Last updated: 14 November 2023
This General Terms and Conditions (later referenced as GTC) sets the basic terms of the usage of smarterhomeshop.eu web store, available at https://smarterhomeshop.eu (later referenced as Web Store):
1. Contracting Parties
The operator of the Web Store (later referenced as: Web Store):
Company name: OkosabbOtthon Webshop Kft.
Registered seat: Hungary, 1016 Budapest, Számadó utca 5
EU VAT ID: HU32403031
Company register number: 01-09-422299
Registered by: Fővárosi Törvényszék Cégbírósága
Email: info (at) smarterhomeshop (dot) eu
Customer / User: a private person representing, acting in the name of a corporate entity (such as a company or self-employed professional, with activity of retail reseller, e-retail reseller, electric or smart home installer, integrator or manufacturer) and registering as a user of electronic services of the Web Store.
2. Acceptance of the general terms and conditions
Acceptance of the general terms and conditions is the pre-condition of using the services of the Web Store. Creating a user registration or sending an order is deemed acceptance of the general terms and conditions. Acceptance of GTC does not qualify as a printed contract, is not registered, therefore is not retrievable later.
3. Electronic services
a. Registration as user, creating an account
Sending purchase orders via the Web Store is open to all Customers / Users, with or wothout a user registration. During the registration, valid and full data has to entered, with name, title/position, company name and VAT ID, as well as, email address and phone number. Users may add invoice and shipping address data before sending the first order.
The User can use its Account for an undefinity time, at no cost. Users may request deletion of their accounts at any time by sending an email to the Web Store requestion account delete.
Web Store service geographic availability
Web Store’s delivery service is available for registered customers with delivery and invoice address in the below EU countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Complaints and comments related to Electronic Services
You can send your comments and complaints to our customer care via email, or postal mail to our above official addresses. Please do include the circumstances (date and time, identified defects, technical environment (OS with version number, Browser with version number, language settings etc.) into your email, as well as, your User id and your contacts.
Our customer care shall respond as soon as possible, but latest in 10 working days.
4. How to order
4.1 Composing an order
In order to compose and send an order, Customers need to add the required quantities of the products into the Cart of the Web Shop, enter and verify shipping and invoicing address, (if they buy as company then also an EU VAT number), then send the order.
After sending the order, the order data cannot be modified in the Web Store. Data required for ordering: name, invoice name and address, EU VAT number, email address, phone number, products, quantities, delivery address. Sending an order is a free service of the Web Store.
Please be informed, that product prices are only valid for actual stock quantities. As product prices are greatly depending on currency exchange rate changes and fast changes of the global shipping costs, we reserve the right to change the prices for backordered items, when the arrive to stock and are ready to ship. In case of such price changes of backordered items, you have the right to remove the items from your order.
Prices shown in the Web Store are defined in EUR and exclude VAT. During the checkout process all prices, including taxes, delivery and other costs are displayed on the checkout page. The moment, when Customer sends its order on the Checkout page, Customer initiates to conclude a sales contract.
Payment for the products shall be made via Stripe payment provider's supported payment method, or EUR SEPA bank transfer to Web Store's bank account. For bank transfer payment data is included in the confirmation email sent immediately by the Web Store as a receipt confirmation of the Purchase Order. Payment shall be made not later than 10 days after sending the order, or Web Store has the right to cancel the order.
4.3 Confirmation of the order
When Customers sends its order, the Web Store sends an immediate and automatic confirmation email with the order data entered and the items ordered, just in order to acknowledge the receipt of the order. The confirmation email is in no way an acceptance or confirmation of the order, nor the acceptacnce or the sales contract initiated by the Customer. The Purchase Order becomes accepted and sales contract legally created when the Web Store later informs the Customer about the delivery.
Should any changes be made to the order (invoice or delivery address, items or quantities), the Customers should immediately inform the Web Store via email.
In case no change is required, Customer shall make the payment as per the email instructions included in the mentioned receipt confirmation email.
The Web Store shall start delivery as soon as possible after the payment arrived from the customer, but no later than 30 working days. When products have been handed over to the courier company, Web Store is sending a notification email about Order Delivery. The contract between Customer and Web Store is established when this email is sent by the Web Store.
Customer accepts that the mentioned contract contains (1) the purchase order, (2) product specifications as described on the Web Store, (3) this GTC’s terms. The contract is deemed a written contract and the is governed by the regulations of Hungary.
In case the Web Store is not able to deliver the products, Web Store shall inform the Customer as soon as possible, and refund any payments made after order cancellation.
The Web Store has the right to refuse the order in case in particular in cases where the Customer has violated the provisions of the GTC during any previous order or has any unpaid debt to the Distributor.
Product delivery is currently only available in certain EU countries. The cost of shipping the product will be displayed on the Checkout page before you place your order. Products are shipped by GLS anf other local couriers.
The Service Provider carries out the delivery of the products with the involvement of third parties. Delivery terms are regulated by the GTC of the courier companies. The Customer buyer is obliged to check the integrity of the package upon delivery. In case of damaged packaging, the defect must be recorded on site. In the absence thereof, we are not in a position to investigate any such complaints.
As a general practice, Web Store sells products from immediately available stock, however, from time to time some products may not be on stock, because (a) temporarily running out of stock due to increased demand, or (b) a newly introduced product’s first shippment has not arrived yet. In such cases, order form will display that the product is out of stock. Customer may order those products not on stock as a pre-order, as part of his/her regular order sent via the Web Store.
Also, Customers may order more quantity from a product than the actual stock level, displayed on the web site. Such extra quantities are are also considered as pre-orders.
Contrary to regular orders, Web Store has no standard commited delivery date for Pre-Orders, as availability of the missing products is out of its scope and control, and is depending on the manufacturers / suppliers of the products. Usually, pre-orders are delivered within 2-3 weeks, but longer delivery time may happen from time to time.
In case the waiting time is longer than 4 weeks, the Customer has the right to cancel its pre-order and ask refund or use the paid amount as a payment for another order.
We provide 2 year warranty for all products sold and delivered.
Warranty claims shall be sent to us: by e-mail: info (at) smarterhomeshop (dot) eu.
As part of the warranty claim, please add:
customer name, phone number and email contacts,
name of defective product(s)
description of the problem reported by the customer
photos / videos (if any available) about the defect
The Web Store shall make a statement regarding the notification no later than 14 calendar days. From time to time, it may be to send back the product deliver the product to the address of the Web Storefor examination.
6. Right of Withdrawal (Government Decree 45/2014 (II.26.))
Consumers (private persons ordering products for home use) have the right of cancellation under this Regulation within 14 days from delivery.
For withdrawals, email notification shall be sent to us: by e-mail: info (at) smarterhomeshop (dot) eu.
Until the purchase price is paid in full, the Product remains the property of the Web Store. If, however, the Product is in the possession of the Purchaser for any reason, before the full payment of the purchase price, he shall be liable to the Web Storefor any damage for which no one shall be liable.
Customer may use the Webshop solely at its own risk and accepts that Web Store shall not be liable for material or non-material damage resulting from its use, beyond liability for deliberate breach of contract and damage to human life, bodily integrity or health.
The Web Store disclaims all responsibility for the conduct of the Webshop users. Buyer is responsible for ensuring that the use of the Webshop does not directly or indirectly violate the rights of third parties or the law. Customer is fully and exclusively responsible for its own behavior, in which case Web Store fully cooperates with the acting authorities to investigate the violations.
The Web Store is entitled, but not obliged, to verify any content made available by Customers through the use of the Webshop, and the Service Provider is entitled, but not obliged, to look for signs of unlawful activity.
Web Store pages may contain links that lead to sites of other companies and service providers. The Distributor is not responsible for their privacy practices and other activities.
Due to the global nature of the Internet, Customer agrees to be bound by the applicable national laws when using the Webshop. If any activity related to your use of the Webshop is not permitted under the laws of the Customer’s state, you are solely responsible for your use.
If the Customers discovers objectionable content on the Webshop, he must immediately notify the Web Store. If the Web Store deems the signal to be justified in good faith, it shall be entitled to immediately delete or modify the information.
9. Final Provisions
The contents of the Web Store, together with texts, graphics, photographs, animated photographs, films, illustrations and in some cases sounds and programs, are the property of of the web site operator. These contents are protected by copyright. They may only be used with the permission of the Web Store operator. The operator reserves the right to unilaterally modify the GTC, in whole or in part, at any time, with the notice of the user. The GTC and any amendments thereto shall enter into force upon publication.
The General Terms and Conditions contain the general terms and conditions of the legal relationship between the Service Provider and the customer who enters into a contractual relationship with it. With respect to issues not regulated here, the prevailing Hungarian laws and regulations governing the operation of the Service Web Store, in particular in the Civil Code, on certain issues of e-commerce services and information society-related services, 2001. 45/2014 on the detailed rules of contracts between the consumer and the business (II.26.).
Last updated: 14 November 2023
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to OkosabbOtthon Webshop Kft., seated at: 1016 Budapest, Számadó utca 5, Hungary.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Hungary
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to SmarterHomeShop web store, accessible from https://www.smarterhomeshop.eu/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session CookiesAdministered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent CookiesAdministered by: Us
Type: Persistent CookiesAdministered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We employ third party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
We need to perform a contract with you, such as when you create a Policy with us
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the personal information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
By email: email@example.com